Effective Date: 25-01-2025
At krishnam Creations, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help. Please read through our Return and Refund Policy to understand how we handle returns and refunds.
1. Return Eligibility
We accept returns under the following conditions:
- Products are in unused, undamaged, and original packaging.
- Return request must be made within 4-5 days from the date of delivery. (Typically, this would be 14 or 30 days depending on your store’s policy).
- Products must be in their original condition and with all accessories, manuals, or parts included.
- Proof of purchase (order confirmation or receipt) is required for all returns.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at 9034860137 / kcgiftingworld@gmail.com with your order number and reason for the return.
- Our team will guide you through the return process and provide you with a return authorization (if applicable) and return instructions.
- Please pack the item securely in the original packaging and send it to the return address provided by our team.
3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the return eligibility requirements. If the return is approved:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Refunds will be Credited within 1-2 Days from the date of receiving the returned item. It may take additional time for the refund to appear on your bank statement, depending on your payment provider.
- Partial Refunds: In some cases, we may offer partial refunds if the returned items are not in their original condition or are missing parts.
4. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately within 4-5 days from the delivery date. We will arrange for a return or replacement at no additional cost. Please provide clear photos or videos of the damage or defect when reporting the issue.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return for a refund and place a new order for the desired product.
6. Order Cancellation
Orders can be canceled before shipment. If you need to cancel your order, please contact us as soon as possible at 9034860137/ kcgiftingworld@gmail.com Once the order has been shipped, it cannot be canceled, but you can return the item once it is delivered.
7. Contact Us
If you have any questions or need assistance with the return and refund process, please feel free to reach out to our customer service team at:
Krishnam Creations
Email: kcgiftingworld@gmail.com
Phone: 9034860137
Address: Krishnam Creations, Near Vishal Hospital, Narkatari Road, Kurukshetra-136118